Community & Safety Guidelines
Short, because they are enforced, not just published. Breaking these can end your account and, where the law requires, be reported.
Always
- Be who you say you are. One person, one account, real name, real age.
- Keep sign-ups inside the app. There are no private chats: organizations send updates to everyone they accepted. Contact details unlock only after acceptance.
- Show up. If you cannot, cancel as early as possible in the app.
- Show your pass when you arrive and before you leave, and let the organization confirm your hours. Never ask anyone else to.
- Report anything unsafe using Get help. Call 911 first if someone is in danger.
Never
- No contact with a student under 18 outside the app, and no requests for personal information beyond what the opportunity needs.
- No asking a student for money, gift cards, deposits or fees of any kind.
- No alcohol, drugs, weapons, or sexual content or behavior of any kind.
- No harassment, slurs, threats, discrimination or bullying.
- No task that is dangerous or illegal for the student's age, and no driving for minors.
- No fake listings, fake profiles, fake reviews, fake hours or misleading photos.
How enforcement works
| Issue | What happens |
|---|---|
| Safety concern, harassment, minor at risk | Placement frozen, reported account suspended pending review, evidence preserved, a person paged within the hour |
| Scam or inappropriate listing | Listing hidden pending review; account flagged |
| An organization asks a student for money | Organization reviewed within 8 hours; removal |
| Student no-show or withdrawal inside 24 hours | A missed shift; two in 90 days pause new sign-ups for 30 days |
| Hours that look wrong | Flagged for the student's school; a specialist can correct the record |
Decisions can be appealed once through Get help. Serious safety incidents are referred to law enforcement.
Attorney review. This document was drafted by Volanee to reflect how the product actually works. It must be reviewed by a licensed attorney in each state of operation before public launch, and updated when laws change. Questions: legal@volanee.app.