Terms of Service
These Terms govern your use of the Volanee website and app (the "Service"), operated by Volanee ("Volanee", "we"). By creating an account you agree to them. If you are under 18, you can use Volanee through your school, on your own, or by joining a club, and a parent or legal guardian can follow your activity (see For Parents and Guardians).
1. What Volanee is
Volanee connects students aged 13 and over ("Students") with organizations that offer volunteering, clinical shadowing, internships and paid jobs ("Organizations"), and gives parents, guardians and schools a verified record of the hours students give. Since November 5, 2026, verified Organizations can also post paid jobs and paid internships, under the Job Posting Policy, which is part of these Terms. Volanee is not the employer of anyone who finds work through it, does not hire, does not handle pay, payroll or timekeeping, never charges an applicant, does not handle money between users, and is not a party to any opportunity or job. We do not employ Students or supervise them, and we do not guarantee the quality, safety, legality or outcome of any opportunity or job.
2. Eligibility and accounts
- Students must be at least 13. Students aged 13 to 17 can join through their school, on their own, or with a club code. A school that uses Volanee is responsible for any family consent its own policies require. A Student who joins on their own may need a parent or guardian’s approval before applying to opportunities or chatting. Joining a club, with a club code or from inside the app, does not need a parent or guardian’s approval. A parent or legal guardian can see a Student’s sign-ups and confirmed hours but does not approve or limit them, as described in For Parents and Guardians.
- Organization accounts are created only with a key issued by Volanee, or by an Organization for its own coordinators, and must be operated by authorized adult representatives who complete identity verification. Organizations are reviewed by Volanee before their opportunities are labelled verified, and before they can take on a Student under 18 they must confirm that staff who supervise minors are screened under the Organization's own policy.
- School staff accounts are verified against the school before they can see any student record.
- You must give accurate information, keep it current, and keep your password private. You are responsible for everything done through your account. One person, one account.
- We may refuse, suspend or terminate accounts at our discretion, including for safety reasons, without notice.
3. Verification
Identity verification is performed through a third-party provider (for example Stripe Identity) or, where unavailable, by document review by Volanee staff. Volanee does not run criminal background checks; each Organization answers for screening its own staff. Verification reduces risk; it does not remove it.
4. Opportunities and hours
- Volunteering, clinical shadowing and internships on Volanee are unpaid through the Service. Volanee does not list jobs or paid work. Schools that use Volanee pay for it under their own agreement, and their Students and staff never pay. A Student who joins on their own, not through a school that uses Volanee, gets a free week that includes one sign-up and hours confirmed in the app; Volanee Plus is needed after it to sign up for more opportunities, and at any time to log hours done outside the app, for the proof PDF and for a portfolio link. An Organization can make two posts a month free; Volanee Pro is needed to post more or to add coordinators. No user may ask a Student for money. If an Organization pays a stipend for an internship, that is arranged directly between it and the Student's family, outside the Service.
- Paid plans. Volanee Pro, Volanee Premium and Volanee Plus are billed in advance, monthly or yearly, through our payment processor (Stripe), at the price shown before you pay. A plan renews automatically at the end of each period until it is cancelled. You can cancel at any time from Your plan in the app; the plan then ends at the end of the period already paid for, and partial periods are not refunded except where the law requires it. A Student under 18 may pay with their own card or send the payment page to a parent or guardian. If a Student under 18, or their parent or guardian, asks within 30 days of a charge, we cancel the plan and refund that charge. Checking a Student in, confirming hours, a Student's own record and a copy of their data, and safety reporting never require a plan, and a plan ending never removes hours already confirmed. We give at least 30 days' notice before a price changes for a period you have not yet paid for.
- A Student checks in by showing a pass in the app, which the Organization scans from its own account. The Organization confirms the hours given when the shift ends, and they are added to the Student's verified record.
- A Student who withdraws inside 24 hours of the start, or does not show up, has a missed shift recorded. Two missed shifts within 90 days pause the Student’s new sign-ups for 30 days; an Organization may excuse a missed shift, and nothing already earned is removed.
- Hours logged from outside the Service are confirmed by the supervisor the Student names. Each record says how it was confirmed. Volanee does not certify the accuracy of hours beyond that.
5. Conduct
You agree to the Community & Safety Guidelines, which are part of these Terms. In particular you will not: share contact details before acceptance, ask a Student for money, misrepresent your identity or age, post anything illegal or unsafe, or contact a Student under 18 outside the Service.
6. Youth rules
For Students under 18 the Service enforces the limits in the Youth Safety Policy: no single shift over 4 hours, nothing ending after 8:00 PM on a school night, category age minimums, and a guardian-set weekly cap. Organizations remain responsible for complying with the laws that apply to minors where the opportunity takes place. Volanee provides these limits as a tool and does not guarantee compliance.
7. Independent relationship
Nothing in the Service creates an employment, agency, partnership or joint venture relationship between Volanee and any user, or between an Organization and a Student.
8. Safety, reporting and cooperation with authorities
Every user can report a problem from any opportunity. Reports involving physical safety, a minor, harassment or threats are treated as critical: the placement is frozen, the reported account may be suspended pending review, and an evidence record is preserved. Volanee will cooperate with law enforcement and may disclose account information, identity verification results and message content in response to lawful requests or where we believe someone is at risk.
9. Content
You keep ownership of what you post and grant Volanee a license to display it within the Service. You are responsible for having the rights to any photo you upload, including the consent of any person shown. We may remove content that breaks these Terms.
10. Disclaimers and limits of liability
THE SERVICE IS PROVIDED "AS IS". TO THE FULLEST EXTENT PERMITTED BY LAW, VOLANEE DISCLAIMS ALL WARRANTIES AND IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR ANY INJURY, LOSS OR DAMAGE ARISING FROM AN OPPORTUNITY, OR FROM THE ACTS OF ANY USER. VOLANEE'S TOTAL LIABILITY TO YOU FOR ANY CLAIM IS LIMITED TO $100. Some jurisdictions do not allow these limits; they apply to the extent permitted.
11. Indemnity
You will defend and indemnify Volanee against claims arising from your use of the Service, your content, or your breach of these Terms.
12. Disputes with Volanee
Any dispute with Volanee will be resolved by binding individual arbitration under the rules of the American Arbitration Association, except that either party may bring claims in small-claims court and either party may seek injunctive relief for misuse of the Service. Class actions are waived to the extent permitted by law. You may opt out of arbitration by emailing legal@volanee.app within 30 days of creating your account. These Terms are governed by the laws of the State of Ohio.
13. Changes and contact
We may update these Terms; material changes are announced in the app and require acceptance to continue. Contact: support@volanee.app.