Community & Safety Guidelines
Short, because they are enforced, not just published. Breaking these can end your account and, where the law requires, be reported.
Always
- Be who you say you are. One person, one account, real name, real age.
- Keep everything inside the app: applying, messaging, paying, cancelling. Contact details unlock only after acceptance.
- Show up. If you cannot, cancel as early as possible in the app.
- Confirm start and completion with PINs, in person.
- Report anything unsafe using Get help. Call 911 first if someone is in danger.
Never
- No contact with a Teen Worker outside the app, and no requests for personal information beyond what the job needs.
- No alcohol, drugs, weapons, or sexual content or behavior of any kind.
- No harassment, slurs, threats, discrimination or bullying.
- No work that is dangerous or illegal for the Worker's age, no driving jobs for minors, no work inside a home without the required checks.
- No cash, Venmo, Zelle or other off-app payment for a job found here, and no asking for it.
- No fake listings, fake profiles, fake reviews or misleading photos.
How enforcement works
| Issue | What happens |
|---|---|
| Safety concern, harassment, minor at risk | Job and funds frozen, reported account suspended pending review, evidence preserved, a person paged within the hour |
| Scam or inappropriate listing | Listing hidden pending review; account flagged |
| Worker no-show inside 24 hours | Strike; three strikes is a suspension |
| Hirer cancels inside 24 hours | Service fee kept, Worker paid 25% of the price |
| Off-app payment attempts | Warning, then removal |
| Dispute about work quality | Both sides heard within 48 hours; a specialist decides the split of the held payment |
Decisions can be appealed once through Get help. Serious safety incidents are referred to law enforcement.
Attorney review. This document was drafted by Volanee to reflect how the product actually works. It must be reviewed by a licensed attorney in each state of operation before public launch, and updated when laws change. Questions: legal@volanee.app.