Privacy Policy
This policy explains what Volanee collects, why, and what we do and do not do with it. It is written to be read.
1. What we collect
| Data | Why | How it is stored |
|---|---|---|
| Name, email, password, role | Your account | Password hashed (scrypt); never stored in clear |
| Date of birth | Age rules and youth-work limits | Encrypted at rest (AES-256-GCM) |
| Phone, home address | Shown only inside an accepted job | Encrypted at rest |
| Approximate location | The 5-mile radius | Coordinates; listings show a neighborhood, never an address, until acceptance |
| Identity verification results | Trust and legal identifiability | Provider reference, verified legal name and outcome, encrypted. Document images are held by the provider or deleted after a manual decision |
| Background check results | Safety of minors and homes | Outcome and report reference, encrypted; report content stays with the consumer reporting agency |
| Messages | Coordinating a job | Encrypted at rest; readable by the two participants, a Teen Worker's approved guardian if that setting is on, and Volanee staff only when a report is filed |
| Payments | Escrow and payouts | Card and bank details are held by Stripe; Volanee stores only tokens and the last four digits |
| Job history, ratings, verified hours | The product | Standard storage |
| Support tickets and reports | Safety and dispute resolution | Encrypted; critical reports preserve an evidence record under legal hold |
| Technical logs (IP, device, actions) | Security and audit | Audit log; retained 24 months |
2. What we do not do
- We do not sell personal information, and we do not share it with data brokers or for cross-app advertising.
- We do not show a minor's exact location, address or last name to other users. Teens appear on leaderboards as first name and last initial, and can opt out.
- We do not let anyone read messages except as described above.
3. Who we share with
Service providers who act for us under contract: Stripe (payments, identity), Checkr (background checks), our hosting and email providers. The other party to a job sees what the job needs: name, rating, and after acceptance the exact address and phone. Guardians of Teen Workers see their teen's activity. Law enforcement and courts, when legally required or when we believe someone is at risk. A successor, if Volanee is acquired, under this policy.
4. Minors
Volanee is for users 13 and over. We do not knowingly collect information from children under 13; if we learn we have, we delete it. Users aged 13 to 17 require an approved guardian who consents to this policy and the Guardian Consent. California residents under 16: we do not sell your information and would require opt-in consent if that ever changed.
5. Your rights
You can see and edit your profile in the app. You can request a copy of your data, correction, or deletion from Profile, Get help, "Change or delete my data"; we respond within 30 days. Some records must be kept after deletion: payment records (7 years), evidence under legal hold, and safety records needed to keep a removed user from returning. California, Virginia, Colorado, Connecticut and Utah residents have specific statutory rights, which we honor. You will not be treated differently for exercising them.
6. Security
Encryption in transit and at rest for sensitive fields, hashed credentials, strict content-security policy, per-account rate limits and lockout, opaque record identifiers, tenant isolation tests on every release, and an audit log of sensitive actions. No system is perfectly secure; we will notify you and regulators of a breach as the law requires.
7. Retention
Account data while your account exists and 30 days after deletion; financial records 7 years; audit logs 24 months; verification outcomes until expiry plus 12 months; evidence under legal hold until released by Volanee or a court.
8. Contact
support@volanee.app · Volanee, Inc., [registered address].